Delivery & Returns

Free shipping and returns on all UK orders until 31st July!

Faulty Items

In the unlikely event that you receive a faulty item, please contact us at or by phone on 0114 478 4784 as soon as you notice the fault. Please state your order number and the nature of the fault.

Standard Returns

When you buy something from us, we hope you love it. However, if you change your mind within 30 days of purchase, please return your item to us including the following: 

  • Your reason(s) for return (written on the delivery note)
  • Unless an item is faulty, unwanted items must be returned in a re-saleable condition. Please therefore keep all original packaging and return the items in their original condition
  • Enclose the delivery note with the product, including your written reason for return, and package up securely
  • Please use original packaging if possible, but remove original labels
  • Please send your package using a secure or traceable method – such as Royal Mail Signed For. Retain your proof of postage

Returned goods should be sent to:

ProWare Kitchen (Returns)
C/O Faresco LTD
Unit 5 Churchill Way
35A Business Park
Sheffield, S35 2PY